Effective Date: December 29, 2025
Last Updated: December 29, 2025
JMJ Plumbing (“JMJ,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect from website visitors and customers, how we use it, and the choices available to you when you visit jmjplumbing.com or communicate with us.
Disclaimer
We use reasonable security measures to protect the information we collect. However, no method of transmission over the Internet or method of electronic storage is fully secure, and we cannot uarantee absolute security.
This website may include information intended for general purposes only. We try to keep website content accurate and current, but we do not guarantee completeness or accuracy.
Your Privacy
We are committed to complying with applicable privacy laws regarding the collection and use of personal information. We use the information you provide only for legitimate business purposes such as responding to requests, providing plumbing services, scheduling, billing, and customer support.
We do not sell your personal information.
Information Collected
Information collected automatically (website analytics / logs)
Our systems may collect information about how visitors use our website, including (but not limited to):
IP address
Browser type and operating system
Pages visited, navigation paths, and time spent on pages
Referring/exit pages
This information is used to understand site usage patterns, improve performance, and maintain site security. It is not used by us to personally identify you on its own.
Information you provide voluntarily
We may collect personal information when you submit a form, request service, or contact us, including (but not limited to):
Name
Email address
Phone number
Service address
Details about your service request and scheduling preferences
Any other information you choose to provide
Our Use of Cookies
We may use “cookies” and similar technologies to support website functionality, understand visitor behavior, and improve the site. You can control cookies through your browser settings and may choose to block or delete cookies. If you disable cookies, some site features may not work properly.
External Links
Our website may contain links to third-party websites (including social media platforms). We do not control those sites and are not responsible for their content, security, or privacy practices. Links do not imply endorsement.
Sharing of Information
We may share information only as needed to operate our business, including with:
Service providers and vendors that help us deliver services and run our operations (for example: website hosting, analytics/marketing tools, payment processors, field service management software, and communications platforms)
Dialpad (calls and call handling)
ServiceTitan (service management and text messaging)
Professional advisors (legal/accounting/insurance)
Legal/compliance when required by law or to protect rights, safety, and property
We do not authorize vendors to use your information for their own marketing purposes unrelated to providing services to JMJ.
Collection and Use of Phone Numbers for Calls and Text Communications
Calls (Dialpad)
We use Dialpad to manage business calls. When you call us, we may collect information you provide during the call. Calls may be recorded and/or logged for quality assurance, training, and documentation where permitted by law.
Text Messages (ServiceTitan)
We use ServiceTitan to send text messages related to your service, such as:
Appointment confirmations and reminders
Scheduling coordination and technician updates
Service follow-ups
If you opt in where required, we may also send promotional or marketing messages.
Opt out: Reply STOP to unsubscribe from text messages.
Help: Reply HELP for assistance.
Message and data rates may apply. Message frequency varies. Consent to receive texts is not required as a condition of purchasing services.
Data Retention
We retain information as long as reasonably necessary for business operations, service records, legal compliance, dispute resolution, and enforcement of agreements.
Your Choices
You may request access, correction, or deletion of your personal information, subject to applicable law and legitimate business needs (for example, maintaining required service and billing records). You may also opt out of marketing communications at any time.
Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent revision. Continued use of our website after changes are posted means you accept the updated policy.
Contact Us
JMJ Plumbing
212 Northridge Dr, Acworth, GA 30101
Phone: (770) 966-9654
Email: office@jmjplumbing.com